FAQ
Last updated: October 30, 2026
What can I browse at Zenvoraze?
The store focuses on makeup brushes, with face, eye and specialty designs. Check the selected listing for its shape and any expressly stated inclusions. Cosmetics and display props shown beside a brush are not included unless the listing says otherwise.
Does every brush have the same composition or care method?
No general composition, measurement or care instruction should be inferred for all designs. Review the individual listing and ask us if a detail is unclear. Follow the instructions supplied with the actual item and do not continue use if it is damaged or causes discomfort.
Where are orders delivered?
Delivery is available to eligible United States addresses. Standard shipping is free for an order subtotal of US$50 or more after discounts, excluding taxes and shipping. For a lower subtotal, the applicable delivery charge appears at checkout.
How long do dispatch and delivery take?
Dispatch takes place within 24 consecutive hours after payment confirmation. After dispatch, the estimated transit time is 7–15 business days. The transit estimate is separate from preparation and is not a guaranteed arrival date.
How will tracking reach me?
After dispatch, we send the tracking information to the email address entered when placing the order. Check that address and contact support if you cannot find the message or need help understanding an update.
How do returns and refunds work?
A return request can be made within 30 calendar days of confirmed delivery. You pay preference-return shipping; we cover reasonable related costs when a seller or product error is responsible. For ordinary returns, refunds are generally initiated to the original payment method within 5–10 business days after receipt and inspection. Bank posting time is additional.
Can an order be changed or cancelled?
Contact us as soon as possible. A requested change may no longer be possible after dispatch. A confirmed cancellation before dispatch is handled without requiring a return. We will explain the available next steps for your order.
Operator and support
Lianyungang Xuanke Network Technology Co., Ltd.
Room 138-2-H-63, Building B42, No. 22 Xinguang Road, Economic and Technological Development Zone, Lianyungang Area, China (Jiangsu) Pilot Free Trade Zone, China.
Email: service@zenvoraze.com
Phone: +86 518 8032 8932
Support hours: Monday–Friday, 9:00–18:00, Beijing Time (UTC+8). Our usual reply time is 1–2 business days.