Shipping Policy

Last updated: October 30, 2026

Delivery destination and available choices

Zenvoraze accepts delivery orders for eligible addresses in the United States. Checkout shows the methods available for the address entered and the amount payable for the selected option. Please review those details before completing payment.

Standard shipping charges

An order subtotal of US$50 or more qualifies for free standard shipping. The threshold is calculated after discounts and excludes taxes and shipping charges. Below US$50, the standard delivery charge displayed at checkout applies. Optional delivery services, when offered, have their own displayed prices and are not required to obtain standard shipping.

When an order is dispatched

We dispatch within 24 consecutive hours after payment confirmation. This refers to sending the parcel into the delivery process, not arrival at your address. If we cannot meet that dispatch timeframe, we will contact you about the delay and the available options, including cancellation and refund where applicable.

Estimated time in transit

Once dispatched, an order is estimated to take 7–15 business days in transit. Business days exclude weekends and public holidays. This estimate does not include the preceding dispatch period and is not a fixed delivery-date guarantee. Carrier disruption, weather and address problems can affect progress.

Tracking by email

After your order is dispatched, we send the tracking information to the email address you supplied at checkout. Please make sure that address is correct and check spam or junk folders if the message is not visible. A new tracking record may take time to show carrier events. Send your order number to support if you need help locating or interpreting it.

Corrections, delays and missing parcels

Contact us promptly if an address needs correction; changes cannot always be made after dispatch. For a delayed parcel, a delivery scan without receipt, or transit damage, send the order details and describe the issue. Keep packaging and useful photographs for a damage enquiry. We will investigate with the relevant delivery provider and explain the appropriate resolution; a delivery scan alone does not automatically settle every dispute.

Operator and support

Lianyungang Xuanke Network Technology Co., Ltd.
Room 138-2-H-63, Building B42, No. 22 Xinguang Road, Economic and Technological Development Zone, Lianyungang Area, China (Jiangsu) Pilot Free Trade Zone, China.
Email: service@zenvoraze.com
Phone: +86 518 8032 8932

Support hours: Monday–Friday, 9:00–18:00, Beijing Time (UTC+8). Our usual reply time is 1–2 business days.